Problem Solving and Decision Making


How can I improve my team effectiveness when facing complex business problems?

Problem Solving and Decision Making is an intensive managerial programme that has been shown to be an enjoyable and successful way to improve team performance and productivity. The course provides practical skills and a management mindset rather than simply transfer knowledge. Participants are taken through the full problem-solving and decision-making cycle: from breaking down the issue, to prioritising and writing the action plan. They also practice communicating their proposal, an important and often overlooked aspect of the decision-making process. The course focuses mostly on experiential, proactive and practical learning: participants engage in individual and team problem-solving and decision-making, and receive constructive feedback to build on personal strengths and address limitations.


For more on the Pyramid Principle:

For more on the 7-38-55 rule see:

For more on problem solving, see:

Background materials

For more about Toyota listen to:

For an introduction to the Tylenol murders listen to: